Terms and conditions
of Venus Contact Lenses
Preamble
At the company Venus Contact Lenses you can order contact lenses online at extremely low prices. The advantages of contact lenses are obvious: an invisible visual aid guarantees you all-round vision and optimal freedom of movement.
We offer a wide selection of non-prescription brand contact lenses from all well-known manufacturers as well as a wide range of accessories such as cosmetic bags and storage containers and much more.
Our assortment leaves nothing to be desired: Starting from the classic monthly lenses to practical daily lenses to colored contact lenses to change the color of your eyes. Here you will always find the newest colored contact lenses.
Our prices are far ahead in the contact lens price comparison. Convince yourself!
For all orders via our online store by consumers, the following GTC apply as the legal framework. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
These GTC apply exclusively unless otherwise agreed. Other contractual terms and conditions shall not become part of the contract, even if we do not expressly object to them.
§ 1 Conclusion of contract
(1) The purchase contract is concluded with the company Venus Contact Lenses.
(2) All offers of goods presented by us on the Internet under http://www.venuslenses.com are subject to change and non-binding. Possible errors, misprints, technical, color changes, we reserve the right despite the greatest possible care. Likewise, we assume no liability for the accuracy of the manufacturer's specifications.
(3) The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog.
(4) You can store the goods intended for purchase in your "shopping cart" under your customer account. You can call up the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
(5) By clicking the button "Confirmation of order" you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent together with the acceptance of the order immediately after sending an automated e-mail. We usually confirm your order within 24 hours and deliver it within 48 to 72 hours.
(6) Before binding submission of the order via the online order form, you can continuously correct your entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there by you using the usual keyboard and mouse functions.
(7) Order processing and contacting usually take place via e-mail and automated order processing. You must ensure that the e-mail address you provide for order processing is correct so that the e-mails sent by us can be received at this address.
§ 2 Contract language; storage of contract text
(1) The language available for the conclusion of the contract is German.
(2) We store the text of the contract and send you the order data and our GTC by e-mail. You can view the contract text in your customer account.
§ 3 Right of withdrawal
(1) Consumers are generally entitled to a right of withdrawal.
(2) Further information on the right of withdrawal can be found in our cancellation policy under § 16.
§ 4 Prices, shipping costs and payment
(1) The prices shown in the online store at the time of your order shall apply to your order. All prices are in EURO (EUR) including the statutory value added tax.
(2) The shipping costs (DHL) incurred are not included in the purchase price. They can be called up via a correspondingly designated button on our website, are shown separately in the course of the ordering process and are to be borne additionally by you, unless free delivery has been promised.
(3) All amounts due are payable immediately without deduction. Payment processing is carried out by external providers or service providers.
(4) In our online store we offer the following payment methods for the purchase:
- Credit card: we do not charge any fees for the payment. The purchase price will be reserved (authorization) when you order by credit card and will only be charged when we ship the goods.
- PayPal: There are no additional fees for you by the payment. The payment is made via PayPal when you place your order.
(5) The delivered goods remain our property until receipt of the full purchase price (retention of title). Prior to transfer of ownership, resale, leasing, pledging, transfer by way of security, processing, other disposal or transformation is not permitted without the express consent of the seller.
§ 5 Terms of delivery and delivery times
(1) The delivery of the goods will be made by shipping per DHL to the delivery address provided by you, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing is decisive.
(2) If the transport company returns the shipped goods to us because delivery to you was not possible, you shall bear the costs for the unsuccessful shipment. This does not apply if you have effectively exercised your right of withdrawal, if you are not responsible for the circumstance that led to the impossibility of delivery, or if you were temporarily prevented from accepting the offered service, unless we have given you reasonable prior notice of the service.
(3) If the goods are available, we will ship them as soon as possible. If an item is not in stock, we will deliver it as soon as possible within the limits of the manufacturer's availability. Each delivery is subject to the proviso that we ourselves are supplied on time and properly. In case of delivery delays we will inform you immediately. If not all ordered items are in stock, we are entitled to make partial deliveries at our expense, provided that this is reasonable for you.
§ 6 Transport damage
(1) If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us without delay.
(2) Failure to make a complaint has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
§ 7 Warranty/ Liability for defects
(1) If the delivery item is defective or lacks warranted characteristics or becomes defective within the warranty period due to manufacturing or material defects, we shall, at your option, deliver a replacement or remedy the defect accordingly. We may refuse the chosen form of subsequent performance if this is only feasible at disproportionate cost. The warranty period begins with the date of delivery and is 2 years. After the goods have been returned to us, we will refund the purchase price, less any compensation for lost value that you may have to pay.
(2) Obvious defects should be reported to us as soon as possible after their discovery in order to avoid further deterioration of the goods. Failure to notify us of defects in good time shall not affect the scope of our existing warranty obligation. The defective delivery items shall be returned to us for inspection in the condition in which they are at the time of discovery of the defect.
§ 8 Scope of liability
(1) For claims based on damage caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation
- in case of injury to life, body or health,
- in case of intentional or grossly negligent breach of duty,
- in the case of warranty promises, insofar as agreed, or
- insofar as the scope of application of the Product Liability Act is opened.
(2) In the event of a breach of material contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
§ 9 Guarantee and extended right of return
(1) Money-back guarantee: If you see the purchased product cheaper elsewhere within 6 weeks of purchase, we will take it back and refund the purchase price.
(2) 30-Day Return Policy for Online Purchases: You have the option to return products purchased online within 30 days of receipt. A return slip is enclosed with each package. It is sufficient to send it in time to the address indicated on the enclosed return label. We will bear the shipping costs incurred during the return.
- Please note that the extended right of return only applies if the returned products are complete, in their original packaging, unused and undamaged. Seals on contact lenses must not be opened or damaged.
- All complaints (except breakage) must be sent in, the reason for the complaint must be stated. This will give us the opportunity to inspect the contact lens for defects, thereby gaining knowledge to improve quality.
- Upon receipt of your return and positive verification of compliance with the described requirements, you will be refunded the full purchase price. Unless otherwise agreed, the refund will be made via the means of payment you used for the payment.
- The statutory rights, in particular the warranty and defect liability rights (§ 7) and the 14-day statutory right of revocation, (§ 15) remain unrestricted and independent of this voluntarily granted right of return.
§ 10 Customer service:
If you have any questions, complaints or claims, you are welcome to contact our customer service. You can reach them by telephone at the hotline +49 176 70004242 (free of charge from the German landline network) or by e-mail at info@venuslenses.com . We will process your request as quickly as possible.
§ 11 Data protection
(1) The data provided by you will be collected, processed and used for the fulfillment and processing of your order in an automated procedure.
(2) Personal data (first name / surname, full address, e-mail address, telephone / callback number) are only collected if you provide them to us voluntarily in the context of your order for goods or when opening a customer account or registering for our newsletter. We use the data provided by you without your separate consent exclusively for the fulfillment and processing of your order. With complete execution of the contract and full payment of the purchase price, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to the further use of your data (newsletter). If you register for the newsletter, your e-mail address will be used with your consent for our own advertising purposes until you unsubscribe from the newsletter. The unsubscription is possible at any time.
§ 12 Information on online dispute resolution
(1) The European Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr.
(2) This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
(3) Notice according to the Consumer Dispute Settlement Act: The company Venus Contact Lenses participates in an alternative dispute resolution through a consumer arbitration board.
§ 13 Besondere Hinweise für den Kauf von Kontaktlinsen
(1) Die von Ihnen in der Bestellung angegebenen Werte müssen von einem Augenarzt oder einem Augenoptikermeister ermittelt worden sein. Als Kontaktlinsenträger sollten Sie Ihre Augen mindestens einmal jährlich überprüfen lassen.
(2) Mit Ihrer Bestellung bestätigen Sie das 18. Lebensjahr vollendet zu haben, mit der Pflege und der Handhabung von Kontaktlinsen vertraut zu sein, sowie augenärztliche Kontrollen regelmäßig wahrzunehmen, um Augenschädigungen zu vermeiden. Wir empfehlen hierzu ein Intervall von 6 Monaten.
(3) Bitte lesen Sie zu Risiken und Nebenwirkungen von Kontaktlinsen die Packungsbeilagen. Die angegebenen Tragezeiten setzen eine ordnungsgemäße Handhabung sowie Pflege der Kontaktlinsen voraus und dürfen nicht überschritten werden. Treten unerwarteterweise Irritationen Ihrer Augen auf, sollten Sie die Kontaktlinsen sofort entnehmen und einen Augenarzt oder Kontaktlinsen-Spezialisten aufsuchen.
(4) Die Verträglichkeit der gelieferten Produkte liegt allein in der Verantwortung des jeweiligen Herstellers. Die Ware wird in ungeöffneter Originalverpackung des Herstellers geliefert. Für falsche Anwendung und Handhabung können wir keine Haftung übernehmen. Um Beeinträchtigungen des Sehvermögens zu vermeiden, dürfen die in den Packungsbeilagen angegebenen Tragzeiten nicht überschritten werden. Sollten Augenreizungen auftreten, sind die Kontaktlinsen sofort zu entnehmen und ein Augenarzt aufzusuchen.
§ 14 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and the provisions of international private law.
§ 15 Severability clause
Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remainder of the contract. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects most closely approximate the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply mutatis mutandis in the event that the contract proves to be incomplete.
§ 16 Right of revocation and revocation instruction
a) Cancellation policy
Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (company: Venus Contact Lenses, +49 176 70004242, Reemstückenkamp 22a 22523 Hamburg- Germany , info@venuslenses.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.
b) Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
To
Company: Venus Contact Lenses
Address: Reemstückenkamp 22a 22523 Hamburg- Germany
E-Mail: info@venuslenses.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete where not applicable.
§ 16 Exclusion of the consumer right of revocation
A consumer right of revocation in distance selling does not exist, unless we have agreed otherwise with you, in the following cases
- in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This applies, for example, in the case of opened contact lens blisters and/or contact lenses that have already been worn;
- in the case of contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is relevant or which are clearly tailored to the personal needs of the consumer; this applies, for example, in the case of contact lenses or glasses that are made by us according to your specifications and adapted to your personal needs.
Hamburg, 09.05.2023