You now have the right to cancel your order within 14 days of receiving the goods without giving any reason.
After the cancellation, you have another 14 days to return the products in question to the following address (please see below for details about the return label).
This period includes all calendar days. If the deadline ends on a Saturday, Sunday or public holiday, the deadline will be extended to the next business day.
For this purpose, you can use the attached sample withdrawal form, the use of which is not mandatory, however.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
To exercise your right of withdrawal, you must notify us by means of an unambiguous statement
(for example, a letter sent by mail or by e-Mail)
Address:
Mouhi Group Handels GmbH Reemstückenkamp 22a 22523 Hamburg- Germany
Attn: Mrs.Lilas Kousa
by telephone: +49 176 70004242 or e-mail: info@venuslenses.com
about your decision to revoke this contract.
The repayment will be made within 14 days from the day on which we received the notification of your revocation. The repayment includes all payments that we have received from you.
For the repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you, or the payment method used in the original transaction is no longer available.
For the repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
We will bear the cost of returning the goods. Send us an email: info@venuslenses.com to receive a free return label. It is important that your order number is noted in your email.
Note
Please avoid damaging or contaminating the merchandise. If possible, please return the goods to us in their original packaging and use protective outer packaging if necessary. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
Please note that these instructions are not a prerequisite for the effective exercise of the right of withdrawal.
Right of withdrawal
Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (company: Venus Contact Lenses, +49 176 70004242, Reemstückenkamp 22a 22523 Hamburg- Germany , info@venuslenses.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.
b) Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
To
Company: Venus Contact Lenses
Address: Reemstückenkamp 22a 22523 Hamburg- Germany
E-Mail: info@venuslenses.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete where not applicable.